Frequently Asked Questions
Often
Asked question
-
Submitting files
For submitting prints, we use the following file formats: The file must be saved as a PNG with a transparent background and have a minimum DPI of 150. The layout: The print is digitally printed in full color. Create the files in CMYK colors. Line thickness and stripes in your design must be no thinner than 0.25 pt. Reverse lines and cutouts must have a thickness of at least 0.5 pt. In all cases, the better the quality, the smoother the print. If we need more information, we will contact you.
-
Delivery time?
Our standard delivery time is 5 to 7 business days, provided the clothing is in stock. Rush orders are also available, but this incurs an additional charge. Please inquire about the options. For some clothing items in our webshop, you can choose a 2-day delivery time.
-
How much does delivery cost?
Delivery costs depend on weight and destination. Netherlands from €10, Europe from €18.50, World from €25.55
-
General terms and conditions
General Terms and Conditions Definitions In these General Terms and Conditions, the following terms are used in the following meaning, unless explicitly stated otherwise. General Terms and Conditions: The general terms and conditions as stated below. Vinyl Design Delft: Vinyl Design Delft, registered with the Chamber of Commerce under number 59590971. Company: The Counterparty acting in the exercise of a business or profession. Consumer: The Counterparty not acting in the exercise of a business or profession. Distance Selling: The agreement between the Counterparty and Vinyl Design Delft, whereby, within the framework of a distance selling system organised by Vinyl Design Delft, exclusive use is made of one or more distance communication techniques, such as a website, telephone or in-store, to conclude the agreement. Agreement: Any agreement concluded between Vinyl Design Delft and the Counterparty. Product: All matters that are the subject of the agreement concluded between the Counterparty and Vinyl Design Delft. Counterparty: The person who has accepted these general terms and conditions and has purchased the product. Counterparty means both Consumers and Companies. Section: 1 Scope These General Terms and Conditions apply to every offer, quotation, and Agreement entered into between Vinyl Design Delft and the Other Party, unless the parties have expressly deviated from these General Terms and Conditions in writing. Conflicting or deviating terms and conditions of the buyer shall only apply if Vinyl Design Delft has accepted them in writing. These General Terms and Conditions also apply to agreements with Vinyl Design Delft for the performance of which third parties must be involved. The applicability of any purchasing or other General Terms and Conditions of the Other Party is explicitly rejected. If one or more provisions of these General Terms and Conditions are found to be void or voidable, the General Terms and Conditions shall remain in force for all remaining provisions. In this event, Vinyl Design Delft and the Other Party shall enter into consultations with the aim of agreeing on new provisions to replace the void or voided provisions. If Vinyl Design Delft does not always require strict compliance with these terms and conditions, this does not mean that the provisions thereof are not applicable, or that Vinyl Design Delft in any way loses the right to demand strict compliance with the provisions of these terms and conditions in other cases. Section: 2 Responsibility for the Online Offering (1) Two types of shops are available through the Vinyl Design Delft platform. On the one hand, there is a webshop, which is designed and operated by Vinyl Design Delft itself (vinyldesign.nl), and on the other hand, shops, which are designed and operated by independent shop operators (Partner Shops). Information about the operator of each shop can be entered via a dedicated page (Open your Shop). (2) Vinyl Design Delft is solely responsible for the items and designs offered in a (vinyldesign.nl) and the design of the shop. (3) The shop operator is solely responsible for the items and designs offered in a (Partner Shop), the design of the shop, and the advertising for the items offered. Vinyl Design Delft expressly disclaims any liability for the content of these shop operators, insofar as they do not comply with the provisions of these General Terms and Conditions and/or the provisions of the Vinyl Design Delft shop operators' Terms and Conditions. This applies in particular in the event that shop operators act in breach of their obligation to use exclusively these general terms and conditions of Vinyl Design Delft when concluding contracts with their customers in their shops Section: 3 Responsibility of the Counterparty (1) When placing an order in which images and/or logos are uploaded, the Counterparty must ensure that the files in which these are uploaded are of good quality. By accepting these General Terms and Conditions, the Counterparty confirms to have checked the quality of the files. (2) If the Counterparty wishes to upload a file via the online designer on the website, a .png and/or .jpg file must be used. If the Counterparty has a vector file .eps. ai. or .pdf, it can be emailed to the email address provided by Vinyl Design Delft. (3) Vinyl Design Delft checks the quality of the uploaded files after the order has been placed. If the uploaded file does not meet the requirements, Vinyl Design Delft will endeavor to adjust the file so that it meets the requirements or contact the other party. This may result in a delay in the delivery time. (4) If it is not possible to adjust the uploaded file to the requirements set by Vinyl Design Delft, or if it is not possible to print the uploaded file, Vinyl Design Delft will notify the other party as soon as possible. Section: 4 Purchase Agreement (1) The "Offers" listed on this page are a non-binding invitation to the customer to order from Vinyl Design Delft. (2) By submitting the order form completed online, the customer binds themselves to the offer and thus concludes a purchase agreement or production agreement. Before finally submitting the order, the customer has the opportunity to check the accuracy of the information on an overview page and correct it if necessary. The ordering process can currently be done in the following languages: Dutch. Vinyl Design Delft then sends the customer an order confirmation by email and checks the offer for legal and actual feasibility, in particular for any potential infringement of third-party copyrights. The order confirmation cannot be considered a delivery confirmation, but is solely intended to inform the customer that the order has been received by Vinyl Design Delft. The agreement is only concluded when Vinyl Design Delft has shipped the ordered product to the customer. The order details can also be viewed online at www.vinyldesign.nl in the user profile. (3) Vinyl Design Delft cannot be held to its offers and/or quotations if the Other Party, in terms of reasonableness and fairness and generally accepted views, should have understood that the offer and/or quotation, or a part thereof, contains an obvious error or typographical error. (4) If the acceptance, whether or not on minor points, deviates from the offer included in the offer and/or quotation, Vinyl Design Delft is not bound by it. The Agreement will then not be concluded in accordance with this deviating acceptance, unless Vinyl Design Delft indicates otherwise. (5) A composite price quote does not obligate Vinyl Design Delft to deliver part of the items included in the offer and/or quote for a corresponding portion of the quoted price. (6) Offers and/or quotes do not automatically apply to future orders or repeat orders. (7) In connection with Section 2, it is not possible for Vinyl Design Delft, as a platform provider, to check in advance whether all print motifs created by customers or shop operators infringe on any existing rights. Vinyl Design Delft reserves the right to reject orders received within the statutory acceptance period if, during the ordering process, it becomes known or the suspicion arises that a print motif violates the rights of third parties or legal regulations. (8) The conclusion of the purchase agreement is subject to Vinyl Design Delft being supplied by suppliers on time and in full. This reservation does not apply in the event of short-term delivery problems or if Vinyl Design Delft is responsible for the failure to deliver, in particular if Vinyl Design Delft fails to provide an alternative in a timely manner. The customer will be notified immediately of the product's unavailability. If the customer has already paid, this will be refunded. (9) The products offered are custom-printed, so we cannot accept returns. Production errors will be corrected. You can always contact our support department to find a solution should this occur. (10) For products, sizes, or colors that were ordered but are no longer available because they are no longer in the range, an alternative will be offered. This could be a different color, size, or completely different item. If no choice can be made, the total amount of the items that are no longer available will be refunded. (11) Vinyl Design Delft always reserves the right to refuse/cancel an order that has been placed and paid for. (12) Cancellation of an order will not incur any costs, unless notified within 48 hours of placing the order. After 48 hours, 20% of the total amount will be charged. (13) Vinyl Design Delft and the Counterparty may terminate the Agreement at any time by mutual consent. (14) If, during the performance of the Agreement, it becomes apparent that it is necessary to amend or supplement the Agreement for proper performance, Vinyl Design Delft will inform the Counterparty as soon as possible. The parties will then proceed to amend the Agreement in a timely manner and in mutual consultation. (15) If the parties agree that the Agreement will be amended or supplemented, the time of completion of the performance may be affected. Vinyl Design Delft will inform the Counterparty of this as soon as possible. (16) If the amendment or supplement to the Agreement will have financial, quantitative, and/or qualitative consequences, Vinyl Design Delft will inform the Counterparty of this in advance. (17) If a fixed price has been agreed upon, Vinyl Design Delft will indicate the extent to which the amendment or supplement to the Agreement will affect the price. Vinyl Design Delft will attempt, where possible, to provide a price quote in advance. (19) Vinyl Design Delft will not be able to charge any additional costs if the change or supplement is the result of circumstances that can be attributed to Vinyl Design Delft. (20) Changes to the originally concluded Agreement between the Counterparty and Vinyl Design Delft are only valid from the moment that these changes are accepted in writing by both parties by means of a supplementary or amended Agreement. Section: 5 Cancellation of agreement (1) The Counterparty has the right to cancel the agreement. (2) In the event of cancellation, Vinyl Design Delft will charge the costs already incurred. Vinyl Design Delft will provide the Counterparty with an overview of these. (3) In addition, in the event of cancellation 48 hours after the conclusion of the agreement, Vinyl Design Delft has the right to charge 20% of the agreed fee in connection with lost profits. (4) In the event of force majeure, the Counterparty is not obliged to pay the full Fee. Section: 6 Execution of agreement (1) Vinyl Design Delft has the right to have the Agreement executed by third parties. (2) Vinyl Design Delft has the right to execute the Agreement in phases. (3) If the Agreement is executed in phases, Vinyl Design Delft has the right to invoice each executed part separately and request payment for it. (4) If the Agreement is executed in phases, Vinyl Design Delft has the right to suspend the execution of those parts belonging to the next phase or phases until the Other Party has approved the results of the preceding phase in writing. (5) If and as long as this invoice is not paid by the Other Party, Vinyl Design Delft is not obliged to execute the next phase and has the right to suspend the Agreement. (6) The Other Party shall provide Vinyl Design Delft in a timely manner with all data or instructions that are necessary for the execution of the Agreement or which the Other Party reasonably should understand are necessary for the execution of the Agreement. (7) If the foregoing data and instructions are not provided or are not provided in a timely manner, Vinyl Design Delft has the right to suspend the execution of the Agreement. The additional costs incurred as a result of the delay shall be borne by the Other Party. Section: 7 Delivery/Shipping and Terms (1) Delivery will take place within a term specified by Vinyl Design Delft. (2) If a term has been agreed or specified for the delivery of the item, then this term is only indicative and can never be regarded as a strict deadline. (3) If Vinyl Design Delft requires data or instructions from the Counterparty that are necessary for the delivery, the delivery time commences after the Counterparty has provided these to Vinyl Design Delft. (4) If the delivery term is exceeded, the Counterparty must give Vinyl Design Delft written notice of default, whereby Vinyl Design Delft is still offered a reasonable term to deliver the item. (5) A notice of default is not required if delivery has become permanently impossible or it has otherwise become apparent that Vinyl Design Delft will not fulfil its obligations under the Agreement. If Vinyl Design Delft fails to deliver within this term, the Counterparty has the right to terminate the Agreement without judicial intervention and/or to claim damages. (6) Delivery will be carried out by a carrier selected by Vinyl Design Delft. The customer is liable for postage, which may depend on the value of the order and the location where it is to be delivered. Current shipping costs can be found at www. Vinyl Design Delft (7) Delivery to the Counterparty in the capacity of Consumer takes place when the item is placed in the power of the Counterparty. After delivery, the risk of the item passes to the Counterparty. (8) Delivery to the Counterparty in the capacity of Company takes place when the item is made available to the Counterparty. After delivery, the risk of the item passes to the Counterparty. Delivery takes place at Vinyl Design Delft's location or at the address specified by the Counterparty, unless otherwise agreed. (9) The Counterparty is obliged to accept the purchased items at the time they are handed over to him, unless this entails serious objections or unreasonable costs. (10) If the Counterparty refuses to accept the item at the place of delivery or is negligent in providing information or instructions necessary for the delivery, the items intended for delivery will be stored at the risk and expense of the Counterparty, after Vinyl Design Delft has informed the Counterparty thereof. (11) The Counterparty is obliged to accept the purchased items at the time they are made available to him or are handed over to him. (12) If the Counterparty refuses to accept the item at the place of delivery or is negligent in providing information or instructions necessary for the delivery, the items intended for delivery will be stored at the risk and expense of the Counterparty. In that case, the Counterparty will be liable for all additional costs. Section: 8 Transfer of Risk to Consumers (1) This provision only applies to the Counterparty in its capacity as a consumer. (2) The items that are the subject of the Agreement shall be at the expense and risk of Vinyl Design Delft until the time at which they are placed in the possession of the Other Party. (3) The risk of loss, damage or decrease in value of items that are the subject of the Agreement shall pass to the Other Party at the time at which the items are placed in the possession of the Other Party in the capacity of Consumer or a third party to be designated by the Other Party. Section: 9 Transfer of Risk to Companies (1) This provision only applies to the Other Party in its capacity as a company. (2) The items that are the subject of the Agreement shall be at the expense and risk of Vinyl Design Delft until the time at which they are placed at the disposal of the Other Party. (3) The risk of loss, damage or decrease in value of items that are the subject of the Agreement shall pass to the Other Party at the time at which the items are placed at the disposal of the Other Party or a third party to be designated by the Other Party. Section: 10 Prices (1) For customers from EU countries, the prices stated are final prices. These prices include all applicable taxes, in particular VAT and other government levies. Shipping costs will be invoiced separately and shown separately on this invoice. The delivery address is decisive. (2) For customers from outside the EU, all prices quoted are net prices. The delivery address is decisive. If, according to legal provisions in the recipient's country, VAT is payable, this must be paid additionally upon receipt of the delivery. Import duties may also be payable, which the customer must pay additionally upon receipt of the products. (3) The customer is liable for shipping costs, which may depend on the order value and the delivery location. Current shipping costs can be found at www.Vinyl Design Delft.nl (4) The purchase price and shipping costs must be paid immediately without deduction. (5) A surcharge applies for shipments abroad. (6) Vinyl Design Delft will inform the Counterparty in a timely manner before the Agreement is concluded of all additional costs or provide information on the basis of which these costs can be calculated by the Counterparty. (7) If Vinyl Design Delft agrees a fixed price with the Counterparty upon concluding the Agreement, Vinyl Design Delft is entitled to increase the price, even if the price was not originally given subject to change. (8) If Vinyl Design Delft intends to change the price, it will inform the Counterparty thereof as soon as possible. (9) If a price increase takes place within three months of the conclusion of the Agreement, the Counterparty may terminate the Agreement by means of a written statement, unless: - the price increase results from an authority or an obligation resting on Vinyl Design Delft under the law; - Vinyl Design Delft is still prepared to perform the Agreement on the basis of the originally agreed price; - it has been agreed that delivery will take place more than three months after the purchase. (10) The Counterparty has the right to terminate the Agreement if the price is increased more than three months after the conclusion of the Agreement, unless the Agreement stipulates that delivery will take place more than three months after the purchase. Section: 11 Distance Selling (1) This provision only applies to the Counterparty in the capacity of Consumer. (2) In the event of a Distance Selling, delivery must take place within 30 calendar days at the latest. (3) In the event of a Distance Selling, Vinyl Design Delft has the right to oblige the Counterparty to pay in advance up to 100 percent of the price. (4) In the event of a Distance Selling, the Counterparty has the right to revoke the Agreement within five calendar days after receipt of the goods delivered by Vinyl Design Delft, without giving reasons. (5) In the event of a Distance Selling, the Counterparty has the right to revoke the Agreement after 30 calendar days if Vinyl Design Delft has not delivered the product within 30 calendar days, unless the parties have agreed on a different delivery period. (6) If Vinyl Design Delft has not fulfilled its obligation to provide information or has not provided information in the correct form, the Counterparty has the right to terminate the Agreement within one year after receipt of the items delivered by Vinyl Design Delft, without giving reasons. If Vinyl Design Delft still complies with the obligation to provide information within one year, the period of fourteen calendar days begins on the day after it has complied with that obligation. (7) The Counterparty may revoke the Agreement via the standard revocation form posted by Vinyl Design Delft or in a manner chosen by the Counterparty. (8) If the Counterparty returns the delivered items, the Counterparty must return the items in proper packaging, with all delivered accessories and in their original condition. The shipping costs for returning are at the Counterparty's risk and expense. (9) If the Counterparty has exercised its right of withdrawal, the Counterparty is obliged to return the goods within fourteen calendar days because the Counterparty has informed Vinyl Design Delft that it is withdrawing from the agreement. (10) If the Counterparty has exercised its right of withdrawal, Vinyl Design Delft will refund the full down payment, including the paid shipping costs, no later than fourteen calendar days after the termination of the Agreement. (11) If the goods are not available, Vinyl Design Delft will inform the Counterparty as soon as possible and Vinyl Design Delft will refund the down payment no later than fourteen calendar days. If Vinyl Design Delft and the Counterparty agree that an item of similar quality and price may be delivered, the shipping costs for returning the goods will be borne by Vinyl Design Delft. The foregoing only applies if the Counterparty exercises its right of withdrawal during the cooling-off period. (12) The provisions of this article shall not apply if the Agreement relates to: - products whose price is subject to fluctuations in the financial market over which Vinyl Design Delft has no influence and which occur within the withdrawal period; - products of a personal nature; - custom-made products. Section: 12 Payment (1) Payment shall be made by means of transfer to a bank account designated by Vinyl Design Delft at the time of purchase or delivery, unless otherwise agreed. Transfer shall be made by means of an invoice or bank transfer. (2) Payment can be made in the form of iDeal payment options. Vinyl Design Delft has the right to limit the payment method options a customer can choose from, depending on the value of the order, the region to which the shipment is to be sent or other business criteria. (3) Payment must be made in advance. (4) If the payment method chosen by the customer cannot be made despite the contractual performance by Vinyl Design Delft, in particular if payment cannot be made due to a deficit on the customer’s account or due to the provision of incorrect information, the customer is obliged to pay Vinyl Design Delft or the third parties charged by Vinyl Design Delft with the settlement the additional costs incurred as a result. a) If the customer fails to meet the payment obligation, Vinyl Design Delft is entitled to hand over its claim to a debt collection agency and to pass on the personal data necessary for the payment to this third party. b) If third parties are involved in the settlement of the payment, the payment will only be deemed to have been made to Vinyl Design Delft when the amount has been made available to the third party in accordance with the agreement, so that the third party can dispose of it without any restriction. (5) The Other Party is not entitled to deduct any amount from the amount owed by virtue of a counterclaim asserted by it. (6) Objections to the amount of the invoice do not suspend the payment obligation. (7) After the expiry of {7 days} after the invoice date, the Counterparty will be in default by operation of law, without notice of default. From the moment of default, the Counterparty will owe interest of 2% per month on the amount due, unless the statutory interest is higher. (8) In the event of bankruptcy, suspension of payment or guardianship, the claims of Vinyl Design Delft and the obligations of the Counterparty towards Vinyl Design Delft are immediately due and payable. Section: 13 Collection costs (1) If the Counterparty is in default or in breach of its obligations (on time), all reasonable costs incurred to obtain satisfaction out of court shall be borne by the Counterparty. (2) With regard to the extrajudicial (collection) costs, Vinyl Design Delft, insofar as the Counterparty acts in the capacity of a Company, in deviation from Article 6:96 paragraph 5 of the Dutch Civil Code and the Decree on compensation for extrajudicial collection costs, is entitled to a compensation of 15% of the total outstanding principal amount with a minimum of € 90 for each invoice that has not been paid in full or in part. (3) With regard to the extrajudicial (collection) costs, Vinyl Design Delft, insofar as the Counterparty acts in the capacity of a Consumer, is entitled to the legally permitted maximum compensation as determined in the Decree on compensation for extrajudicial (collection) costs. (4) Insofar as the Counterparty acts in the capacity of a Consumer, Vinyl Design Delft is only entitled to a compensation of the extrajudicial (collection) costs after Vinyl Design Delft has sent the Counterparty a reminder to pay the outstanding invoice or invoices within fourteen days after the occurrence of the default. (5) Any reasonable judicial and execution costs incurred shall also be borne by the Counterparty. Section: 14 Retention of Title (1) All items delivered by Vinyl Design Delft under the Agreement shall remain the property of Vinyl Design Delft until the Counterparty has properly fulfilled and fully paid its obligations under the Agreement. (2) The amount owed also includes: compensation for all costs and interest, including those for previous and subsequent deliveries and services rendered, as well as claims for damages due to failure to perform. (3) As long as ownership of the items delivered has not been transferred to the Counterparty, the Counterparty may not resell, pledge or otherwise encumber the items subject to the retention of title, except in the normal course of its business. Section: 15 Suspension (1) If the Counterparty fails to fulfil an obligation under the Agreement, fails to fulfil it in full or fails to fulfil it on time, Vinyl Design Delft shall have the right to suspend the corresponding obligation. In the event of partial or improper performance, suspension is only permitted to the extent that the shortcoming justifies this. (2) Furthermore, Vinyl Design Delft is entitled to suspend the performance of the obligations if: - after the conclusion of the Agreement, Vinyl Design Delft has become aware of circumstances that give good reason to fear that the Other Party will not fulfil the obligations; - the Other Party was requested, upon concluding the Agreement, to provide security for the fulfilment of its obligations under the Agreement and this security is not provided or is insufficient; - circumstances arise that are of such a nature that performance of the Agreement is impossible or that unaltered maintenance of the Agreement cannot reasonably be required of Vinyl Design Delft. (3) Vinyl Design Delft reserves the right to claim damages. Section: 16 Dissolution (1) If the Counterparty fails to fulfil an obligation arising from the Agreement, fails to fulfil it in full, fails to fulfil it on time or fails to fulfil it properly, Vinyl Design Delft is entitled to dissolve the Agreement with immediate effect, unless the shortcoming does not justify dissolution due to its minor significance. (2) Furthermore, Vinyl Design Delft is entitled to dissolve the Agreement with immediate effect if: - after the conclusion of the Agreement, Vinyl Design Delft becomes aware of circumstances that give good reason to fear that the Counterparty will not fulfil its obligations; - the Counterparty was requested to provide security for the fulfilment of its obligations arising from the Agreement upon conclusion of the Agreement and this security is not provided or is insufficient; - due to the delay on the part of the Counterparty, Vinyl Design Delft can no longer be required to fulfil the Agreement under the originally agreed conditions; - circumstances arise that are of such a nature that fulfilment of the Agreement is impossible or that continued maintenance of the Agreement in unamended form cannot reasonably be required of Vinyl Design Delft; - the Counterparty is declared bankrupt, files a request for suspension of payments, requests application of debt restructuring for natural persons, is confronted with a seizure of all or part of its property; - the Counterparty is placed under guardianship; - the Counterparty dies. (3) Dissolution takes place by means of written notice without judicial intervention. (4) If the Agreement is dissolved, the claims of Vinyl Design Delft on the Counterparty are immediately due and payable. (5) If Vinyl Design Delft dissolves the agreement on the basis of the foregoing grounds, Vinyl Design Delft is not liable for any costs or compensation. (6) If the dissolution is attributable to the Counterparty, the Counterparty is liable for the damage suffered by Vinyl Design Delft. Section: 17 Force Majeure (1) A shortcoming cannot be attributed to Vinyl Design Delft or the Counterparty, because the shortcoming is not due to their fault, nor is it for their account under the law, legal act or generally accepted views. In this case, the parties are also not obliged to fulfil the obligations arising from the Agreement. (2) In these General Terms and Conditions, force majeure is understood to mean, in addition to what is understood in that area in law and case law, all external causes, foreseen or unforeseen, over which Vinyl Design Delft has no influence and which prevent Vinyl Design Delft from fulfilling its obligations. (3) Circumstances considered to be giving rise to force majeure include: exclusion, fire, water damage, natural disasters or other external contingencies, mobilisation, war, traffic obstructions, blockades, import or export restrictions or other government measures, stagnation or delay in the supply of raw materials or machine parts, as well as any circumstance that hinders normal business operations as a result of which fulfilment of the Agreement by Vinyl Design Delft cannot reasonably be expected of the Other Party. (4) Vinyl Design Delft also has the right to invoke force majeure if the circumstance that prevents (continued) fulfillment of the Agreement occurs after Vinyl Design Delft should have fulfilled its obligation. (5) In the event of force majeure, the parties are not obliged to continue the Agreement, nor are they liable for any damages. (6) Both Vinyl Design Delft and the Other Party may suspend their obligations under the Agreement in whole or in part during the period in which the force majeure continues. If this period lasts longer than two months, both parties are entitled to terminate the Agreement with immediate effect, by means of written notice, without judicial intervention, and without the parties being able to claim any damages. (7) If the force majeure situation is of a temporary nature, Vinyl Design Delft reserves the right to suspend the agreed performance for the duration of the force majeure situation. In the event of permanent force majeure, both parties are entitled to terminate the Agreement extrajudicially. (8) If, at the time the force majeure occurs, Vinyl Design Delft has already partially fulfilled its obligations under the Agreement or will be able to fulfill them, and the part fulfilled or yet to be fulfilled has independent value, Vinyl Design Delft is entitled to invoice the part already fulfilled or yet to be fulfilled separately. The Other Party is obliged to pay this invoice as if it were a separate Agreement. Section: 18 Warranty (1) Specifications, drawings, images, technical data, descriptions of weights, dimensions and power, which are included in brochures, catalogues, mailings, advertisements or price lists, are purely informative. Vinyl Design Delft cannot be held responsible for the accuracy of this information. Only the specifications stated in the order confirmation are decisive with regard to the type and scope of the delivery. (2) Vinyl Design Delft guarantees that the delivered goods correspond to the agreement. Vinyl Design Delft also guarantees that the delivered items meet the usual requirements and standards that can reasonably be expected of them and that the items possess the properties that, all circumstances considered, are necessary for normal use. (3) The warranty stated in these General Terms and Conditions applies to use within and outside the Netherlands. (4) If the delivered item has been produced by a third party, the warranty provided by this third party applies, unless otherwise indicated. (5) If the delivered Product does not meet the warranty, Vinyl Design Delft will, after notification of this, replace or repair the Product free of charge within a reasonable period after receipt. (6) Once the warranty period has expired, all costs for repair or replacement, including administration, shipping, and call-out costs, are for the account of the Other Party. (7) Any form of warranty shall lapse if a defect has arisen as a result of unskilled use or lack of care, or if it is a result of changes made to the delivered item by the Other Party or third parties. Vinyl Design Delft is also not liable for any damage arising as a result of these defects. (8) The warranty also lapses if the defect is caused by or is the result of circumstances beyond Vinyl Design Delft’s control. These circumstances include, but are not limited to, weather conditions. (9) Given the current state of the art, it cannot be guaranteed that data exchange via the internet will be error-free and/or possible at all times. Therefore, Vinyl Design Delft cannot be held liable for the uninterrupted availability of the online offering. (10) The customer’s warranty claims are subject to the condition that, if the customer is an entrepreneur, they have fulfilled their mandatory inspection and complaint obligations in accordance with the General Terms and Conditions of Sale and Delivery. (11) The limitation period for warranty claims for delivered products is one year from the moment the products are received. If the customer is an entrepreneur, the limitation period is one year. Section 19 Inspection and Complaints (1) The Other Party is obliged to inspect the delivered goods at the time of delivery, but in any case within two days of delivery. The Counterparty must examine whether the quality and quantity of the delivered goods correspond with what was agreed, or at least meet the requirements that apply in normal commercial transactions. (2) Visible defects and shortages must be reported to Vinyl Design Delft in writing within two days of delivery of the Product. The defective Product must be returned together with the proof of purchase, unless this is impossible or unreasonably onerous. (3) Non-visible defects and shortages must be reported to Vinyl Design Delft within two days of their discovery. The defective Product must be returned together with the proof of purchase, unless this is impossible or unreasonably onerous. (4) For the Counterparty in the capacity of Consumer, a period of two months always applies upon discovery of visible and non-visible defects, as referred to in Article 7:23 of the Dutch Civil Code. (5) The right to (partial) refund of the price, repair or replacement of the Product or compensation shall lapse if defects are not reported within the specified period, unless a longer period arises from the nature of the Product or from circumstances of the case. (6) The payment obligation shall not be suspended if the Counterparty informs Vinyl Design Delft of the defect within the specified period. (7) If a complaint is made in a timely manner, the Counterparty remains obliged to accept and pay, unless this has no independent value. Section: 20 Limitation of Liability (1) Vinyl Design Delft shall only be liable for direct damage caused by deliberate recklessness or intent of Vinyl Design Delft. Direct damage shall be understood to mean exclusively: - material damage to the property of the Counterparty; - reasonable costs incurred by the Counterparty to determine liability and (the extent of the direct) damage; - reasonable costs that the Counterparty has reasonably incurred, and reasonably could and should have incurred, to prevent or limit the damage, insofar as the Counterparty demonstrates that these costs have led to a limitation of the direct damage; - reasonable costs that the Counterparty has reasonably incurred to obtain satisfaction out of court, as referred to in Article 6:96 paragraph 2, sub c of the Dutch Civil Code. (2) Vinyl Design Delft is never liable for indirect damage, including in any case consequential damage, lost profit, lost savings, business stagnation or immaterial damage of the Counterparty. In the case of consumer purchases, this limitation does not extend further than that permitted under Article 7:24 paragraph 2 of the Dutch Civil Code. (3) Vinyl Design Delft is not liable for damage, of any nature whatsoever, because Vinyl Design Delft has assumed incorrect and/or incomplete information provided by the Counterparty, unless this inaccuracy or incompleteness should have been apparent to Vinyl Design Delft. (4) The limitations of liability contained in this article do not apply if the damage is due to intent or gross negligence on the part of Vinyl Design Delft or its managerial subordinates. (5) Vinyl Design Delft is not liable for mutilation, destruction, theft or loss of data or documents. (6) If Vinyl Design Delft is liable for any damage, then the liability of Vinyl Design Delft is limited to an amount up to a maximum of once the amount stated on the invoice or to the amount to which the insurance taken out by Vinyl Design Delft gives entitlement, increased by the deductible borne by Vinyl Design Delft under the insurance. (7) The Counterparty must report to Vinyl Design Delft as soon as possible, but in any case within ten days after the damage has occurred, on penalty of forfeiture of any right to compensation for this damage. (8) Any claim for liability against Vinyl Design Delft shall lapse within one year after the Counterparty became aware of the damaging event or could reasonably have been aware of it. Section: 21 Indemnification (1) The Counterparty shall indemnify Vinyl Design Delft against any claims by third parties who suffer damage in connection with the performance of the Agreement and which is attributable to the Counterparty. (2) If Vinyl Design Delft is held liable by third parties, the Counterparty is obliged to assist Vinyl Design Delft both in and out of court. All costs and damages on the side of Vinyl Design Delft and third parties shall further be at the expense and risk of the Counterparty. Section: 22 Limitation Period (1) For all claims against Vinyl Design Delft and third parties engaged by Vinyl Design Delft (if any) a limitation period of one year applies, in deviation from the statutory limitation periods. (2) The foregoing does not apply to claims based on the failure of the delivered item to comply with the Agreement. In this case, the claims shall lapse two years after the Counterparty has informed Vinyl Design Delft about the defect in the delivered item. Section: 23 Right of Withdrawal Goods ordered from our webshop and store, or custom-printed, CANNOT be returned, including samples. Offered goods will be refused and returned at your expense. All these deliveries are final (1) Right of Withdrawal If you are a consumer within the meaning of the Civil Code (abw), you can revoke your declaration on the basis of which the contract was concluded within two weeks without giving reasons in writing (e.g. by letter, fax or e-mail) or, if the product is delivered to you before the expiry of this period, by returning the product. The period begins after you receive this instruction in writing, but not before the products have reached the recipient (in the case of repeated deliveries of similar products, not before the first partial delivery has arrived) and not before we have fulfilled our information obligations. To meet the withdrawal deadline, it is sufficient to send the revocation or the product before the period has expired. The declaration of revocation or the return of the products must be sent to: Vinyl Design Delft De Colignystraat 53 2628 HB Delft or by e-mail to: info@vinyldesign.nl This right of revocation does not apply to contracts concerning the delivery of products that Vinyl Design Delft has manufactured based on customer specifications or that are clearly tailored to the customer’s personal needs. This applies in particular to products that are printed with motifs (texts or motifs) according to the customer’s wishes. The customer is aware that by ordering such products, he gives Vinyl Design Delft a specific instruction to manufacture the products in question. (2)Consequences of revocation In the event of a legally valid revocation, the performances provided by both parties must be returned and any benefits enjoyed (e.g. interest) must be surrendered. If you are unable to return the received performance in whole or in part or only in a deteriorated condition, you must compensate us for the diminished value accordingly. This does not apply to goods that were provided to you if the deterioration is solely due to your inspection – as would be possible in a shop, for example. Otherwise, you can avoid the obligation to pay compensation for diminished value due to deterioration caused by using the goods for their intended purpose by not using the goods as your property and refraining from any action that would reduce their value. Goods that can be shipped as a parcel must be returned at our risk. You must bear the costs of return if the delivered goods are in accordance with the order and the price of the goods to be returned does not exceed €40, or if, in the case of a higher price of the goods, you have not yet paid the consideration or a contractually agreed partial payment at the time of cancellation. In all other cases, the return is free of charge. Goods that cannot be shipped as a parcel will be collected from you. Obligations to reimburse payments must be fulfilled within 30 days. For you, the period begins upon dispatch of your cancellation notice or the goods, and for us, upon receipt thereof. If the agreement is revoked in its entirety, Vinyl Design Delft will also bear the costs of shipping the goods to the consumer (shipping costs). End of the instructions regarding the right of cancellation. Section: 24 Copyright on print designs, liability exemption (1) If the customer provides their own design or otherwise influences the product (text personalization), the customer warrants to Vinyl Design Delft that no third-party rights are vested in the text and design. Any infringements of copyright, personal rights, or trade name rights in this case shall be borne entirely by the customer. The customer also warrants that by personalizing the product, they do not infringe any other third-party rights. (2) The customer shall indemnify Vinyl Design Delft against all claims and demands based on infringement of such third-party rights, insofar as the customer is responsible for the violation of their obligations. The customer shall reimburse Vinyl Design Delft for all resulting costs for defense and other damages. Section: 25 Deviations in form and of a technical nature (1) We expressly reserve the right that, in the performance of the agreement, deviations may occur compared to the descriptions and information in our prospectuses, catalogs and other written and electronic documents with regard to the properties of fabrics, colors, weight, dimensions, design and similar features, insofar as these can be expected of the customer. Reasons for accepting such changes may arise from fluctuations in the trade and technical production methods. (2) It is possible that a color difference may occur with orders with different models (men, women or children). This is the result of various suppliers of textiles and models. If you would like more information about this, please contact the store. Section: 26 Data Protection (1) Vinyl Design Delft will store the data and information that the Counterparty provides to Vinyl Design Delft carefully and confidentially. (2) Vinyl Design Delft acts in accordance with the GDPR, which is effective from 25 May 2018. (3) The Counterparty has the right to access, correct and delete the personal data transferred. (4) When visiting the website, Vinyl Design Delft may collect information from the Counterparty about the use of the website through cookies. (5) The information that Vinyl Design Delft collects through cookies can be used for functional and analytical purposes. (6) Vinyl Design Delft may use the Counterparty's personal data solely and exclusively in the context of the performance of its delivery obligation or the handling of a complaint. (7) Vinyl Design Delft is not permitted to lend, rent, sell or otherwise disclose the Counterparty's personal data. (8) Vinyl Design Delft may use the Counterparty's personal data solely and exclusively for necessary, specific purposes. (9) Vinyl Design Delft will not retain the personal data for longer than necessary. (10) The Counterparty is entitled to file a complaint with the Dutch Data Protection Authority regarding their personal data. The Dutch Data Protection Authority is obligated to handle this complaint. (11) The Counterparty agrees that Vinyl Design Delft may contact the Counterparty for statistical research or customer satisfaction research. If the Counterparty does not wish to be contacted for research, they can make this known. Section: 27 Goods ordered from our Textile Wholesale or custom-printed cannot be returned, including samples. Offered goods will be refused and returned at your expense. All these deliveries are final. Section: 28 Designs. (1) All designs on the Vinyl Design Delft website are designed by us. We therefore possess the original files. (2) Using our designs is strictly prohibited and is only permitted after written approval from Vinyl Design Delft. (3) Using our designs without written permission will be reported to our legal department. Please note: the colours in the images may differ slightly from the actual result Section: 29 Intellectual property (1) Vinyl Design Delft reserves the rights and powers to which it is entitled under the Copyright Act and other intellectual laws and regulations. (2) Vinyl Design Delft reserves the right to use any knowledge acquired through the performance of the work for other purposes, provided that no confidential information is disclosed to third parties. Section: 30 Amendments to the general terms and conditions (1) Vinyl Design Delft has the right to unilaterally amend these general terms and conditions. (2) Amendments will also apply to existing agreements. (3) Vinyl Design Delft will notify the Other Party of the amendments by e-mail. (4) The amendments to the general terms and conditions will come into effect 10 days after the Other Party has been informed of the amendments. (5) If the Other Party does not agree with the announced amendments, the Other Party has the right to terminate the agreement. Section: 31 Applicable law and disputes (1) All legal relationships in which Vinyl Design Delft is a party are exclusively governed by Dutch law. This also applies if an obligation is performed in whole or in part abroad or if the Other Party has its place of residence abroad. (2) The applicability of the Vienna Sales Convention is excluded. Section: 32 Purchases on account. (1) Goods that are ordered on account after approval must be transferred within 7 days of delivery. This can be done on account NL41 RABO 0156 7612 11 in the name of Vinyl Design Delft. (2) If a payment agreement is not fulfilled, it will be handed over to a debt collection agency with whom we work. All additional costs will be recovered from you.
-
Can you make and ship my clothing line?
At Vinyldesign, you can have your entire clothing line taken care of, from production to packaging and shipping with your own logo to the customer. You can even have Vinyldesign manage your own online store. See also the merchandise section.
-
Opening hours 2025
We are open on the following days: Our opening hours are: Monday 10:00 - 17:00 Tuesday 10:00 - 17:00 Wednesday Closed Thursday 10:00 - 17:00 Friday 10:00 - 20:00 Saturday Closed Sunday Closed The store will be closed on the following dates in 2025: December 25 & 26 January 1 The store will be closed on the following dates in 2026: Spring break: February 19th - March 6th All online orders will be picked up from March 7th. Summer break: July 27th - July 31st All online orders will be picked up from August 1st. Autumn break: October 1st - October 9th All online orders will be picked up from October 10th.
